Simplify VicNet access for users with multiple records

Tip of the Week March 02, 2020

If your organization uses the VicNet module you may have users who have both a volunteer record and a Coordinator record in your account. In these cases, when the user logs into the VicNet module they’ll need to enter the appropriate email address and password to be logged into their volunteer record or their Coordinator record respectively.

If these records have the same email address and password then the volunteer will be prompted to choose which one they want to login to. If this prompt does not appear, this indicates that these records do not currently have the same email address and password. These records won’t be linked in any way, so the user must take care to manage the login name and password for each record separately. Help topic 1093 offers additional clarification.

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