Help Topics

Volgistics offers an extensive library of indexed and searchable help topics. Just enter the word or phrase to search for. You can also enter a 4-digit help topic number or view a complete list of topics.

Send Us a Question

If you haven't found the answer to your question, the support team will be happy to help.

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Support Hours

Our support team is available to answer your questions weekdays from 8am to 9pm Eastern. On Saturday, we are available from 11am to 4pm Eastern. Additionally, a support team member(s) will log in at least once Saturday evening and three times throughout the day on Sunday.

The Volgistics Team can answer most inquiries right away. Some technical inquiries and questions for the business office may take longer.

No Additional Cost

All support for your Volgistics account is unlimited and already included in your service fee. There is no additional cost for support. Help is available through our FAQ section, video tutorials, the Volgistics documentation, and online support.

Online Training and Consulting

In addition to free and unlimited email-based support, Volgistics offers live training and consulting through online meeting software. This allows you to get personalized help with a member of the support team. The online meeting software allows us to work with you in your account on a shared computer screen while communicating through your computer's speakers and microphone, or through your phone. Each meeting session can have up to 25 attendees who access the meeting through their own computer. This allows operators at geographically separate locations to work together during the meetings.

The cost for online meetings is $100 per hour and meetings can be scheduled in 30, 60, or 120 minute sessions. Meeting fees can be paid by credit card at the time the meeting is scheduled. You can schedule a meeting online whenever you're ready. If you need to pay for training by check, just let us know and we'll create an invoice for you.

Offline Guides

In addition to our online help, please feel free to download these help topic compilations in PDF format for offline viewing.

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Online Training

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