Archive Old Help Inquires to “Clean-Up” Your Mailbox

Tip of the Week December 18, 2023

The Help E-mail tab of the Mailbox is designed to provide a reference for System Operators. All System Operators in the account can review past questions and responses in case they find the information helpful. However, there may be past help inquiries that are simply thank-you responses, or that may not be helpful to any operators except the Administrator.

To clean up these correspondences, the Administrator can archive the unwanted items. When this is done, the responses will only be available to the Administrator(s). To see them, the Administrator will need to check the Include archived inquires checkbox on the Help E-mail tab. To archive simply click on the Subject of an inquiry and then click Archive.

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