Each time a volunteer is a recipient of an email or Vic Mail message sent from your account, an entry is made in the Messages section of the volunteer’s History tab. This feature tracks regular email messages sent by System Operators as well as automatic messages such as schedule reminders and reminders sent for annual or periodic Checklist items.
If an email message fails to be delivered for some reason, and the recipient’s system generates a reason for the failure, the system records information about why the message failed on the History tab. By default, the system looks at the last 3 email messages sent to determine email validity. You can change this default in your account’s setup.
You can learn more about how messages are tracked on the History tab in Help topic 2064.