Tip of the Week September 30, 2024
As renewal dates approach and/or administrative personnel change, it can be important to make sure that there are authorized staff handling the billing for your Volgistics account and that they are able to access the Store, receive billing notifications, and know how and when to plan future payments. Here are a few billing-related tips to keep in mind:
- Make sure the billing contact can access the Store. You can do this by making an administrator the billing contact, or providing the billing contact with your Accounting Access Code. Accounting Access Code explains more.
- Make sure the billing contact is up-to-date. Advance billing notices, billing confirmations, and other automated billing messages will be sent to the billing contact email address you set. Change Billing Contact Email Address explains more.
- Volgistics doesn’t generate order-invoices automatically. However, an authorized administrator or accounting operator for Volgistics account can create one at any time. Create an Invoice explains more.
- Volgistics doesn’t accept purchase orders as a form of payment. But if you need to generate one for your internal payment processing requirements, you can still attach it to your invoice. Add a Purchase Order to an Invoice explains more.
- Volgistics payments can be mailed to our physical or remittance address. If you plan on using a courier service to send a payment urgently, be sure to use our physical address. Pay By Mail explains more.
- Volgistics will never adjust your service level automatically. Creating and paying an invoice for a different service level will not cause it to change. You’ll need to update your service level manually. Change Account’s Service Level explains more.
- If your payment does not arrive by the date your account is due, your account won’t be deleted or become inaccessible right away. Instead, it will be placed on a 30-day ‘Hold’ status. While on hold volunteer features such as forms and modules will continue to operate normally and volunteers won’t see any change. However, operators will be unable to add new volunteer records or run most reports until payment is received. An expired Volgistics account will only be deleted if no payment is posted for it within 60 days of its ‘Paid through’ date. Our Terms of Service explain more.
Find more billing tips for large organizations in Billing Tips for Large Organizations.
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