Archive old help inquires to “clean-up” your mailbox
The “Help E-mail” tab of the Volgistics Mailbox is designed to provide an additional reference for System Operators. All System Operators in the account can review past questions and responses in case they may find the information helpful. However, there may be past help inquiries that are simply thank-you responses, or that may not be helpful to any operators except the Administrator.
To “clean-up” these inquires and responses, the Administrator can archive the unwanted items. When this is done, the responses will only be available to the Administrator(s). To see them, the Administrator will need to check the “Include archived inquires” checkbox on the “Help E-mail” tab. To archive inquires and responses, click on the Subject of an inquiry to view it and then click the Archive button.