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Set a VicNet Password

Set a VicNet Password

Volunteers and Coordinators at organizations that use Volgistics may have access to the VicNet portal. If so, you may need to select your first password if you do not have one yet, or reset your password if you forget your current password. This help topic explains how to do this.


If you see a field to enter an account number on the login page you're viewing, you are at the wrong login location! Volunteers and Coordinators do not login at Only the volunteer managers use the Login page at

Image of Incorrect Login Page

As a volunteer or Coordinator, you will need to login at the VicNet portal for your organization. If you're using a mobile device, you can use the Android or iOS app to access your organization's portal. Download the app using the buttons below. Once you have the app, enter your email address and password and select your organization to log in.

Download on the App Store

Get it on Google Play

If you're not using a mobile device, you can access your organization's portal using your web browser. You may be able to find a link to the portal's login page by searching the website of the organization where you serve. It would usually be on a page devoted to helping at the organization. If you cannot find the VicNet login page, you will need to contact the organization you volunteer with for more information. Alternatively, you can visit the universal VicNet login page at to log in without a direct link to your organization's unique login page.

Here are the steps to get your first password or to reset your current password.

1. Request a password reset.

The first thing you'll need to do is request to create a new password. How you request a new password is slightly different depending on whether you're logging in using the VicNet app (or the generic VicNet log in page) or you're logging in from your organization's unique VicNet login page.

  • If you're logging in using the VicNet app (or from the generic VicNet login page), enter your email address in the Email field and click the Password Reset button to the right of the Log In button. If the email you entered matches any records, the system will send you a message with a password reset link to that email address for each record and organization where that email address is used.

  • If you're on your organization's unique VicNet login page, click the Password Reset button to the right of the Log in button. This will take you to another page where you can enter your email address and then click the Send Reset Link button to have a message sent to your email address with a link to reset your password for that organization.

    If you have more than one record in the system that uses the same email address (for example if you have a volunteer and Coordinator record, or family members share an email address), you may see a screen similar to the one shown below. In this case, check the box next to the record (or records) you want to reset the password for and then click or tap the button to send the message.

    Image of Screen for Shared Record

Please Note

The link you receive in the email message(s) will only remain active for 24 hours after the message was sent. If you click or tap the link and it says it expired, simply go back to the login page and request a password reset again.

2. Access your email account to set your password

Next you'll need to access your email to use the password reset link you requested. Open the inbox for the email address you entered for your password reset and check for new messages. Or, if you've opted-in for text messaging, check for a text on your phone.

You should receive the password message within a few minutes. However, some email systems, ISPs, or carriers may delay the delivery of messages so it could take longer. If you do not receive a message within a few minutes, it usually means that one of the following problems occurred:

  • There was a typo in the address you entered, or the email address on file for your record has a typo.
  • There is no record in the system for the address entered.
  • There is a record in the system with the email address, but access to VicNet is not approved for the record.
  • Your email provider rejected the email message that was sent, or placed it in a spam or junk mail folder

If your message does not arrive, check the spam or junk mail folder in your email account to make sure the message did not go there. If the message isn't there, we recommend white-listing the and email addresses. Then, follow the steps to request a password again double checking that the email address is entered correctly. If you still do not receive a message, you'll need to contact the volunteer office at the organization where you serve for assistance. The Volgistics support team will not be able to assist you because they are not able to review the account settings or the records in the account.

If you requested your password reset from the app (or the generic VicNet login page), you'll receive a separate message for each record and organization where you use that email address, so you may receive multiple reset emails. If you requested your password reset from your organization's unique login page, you'll only receive a reset message for the record you specifically requested. Find the message for the record and organization you want to reset your password for, open it, and click the link to reset your password.

Example of Email Message

If you receive the message by text, the message will simply say Password reset: followed by a link you'll need to tap to set your password.

After you follow the link, you'll see a screen something like the one that appears below. Enter a password that is different than your current password in each of the fields. If you have more than one record for your email address and want to be able to choose a record when you log in, plus switch between records after you log in, the password you enter will need to match the password on the other record exactly. See the Shared Email Addresses help topic for more information.

Example of Password Reset Screen

If your organization has set password strength requirements, you'll see a field outlining the requirements when you begin to type. When the password you are entering meets a requirement, the red X in front of the requirement will change to a checkmark.

Example of Password Requirements

When your password meets all requirements, click or tap the Change button and you'll be able to log in to VicNet with your email address and the new password.

Set a VicNet Password