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Update Email Reply-To Fields

The Volgistics program has different types of email messages for different uses. These may each have different reply-to addresses listed. This help topic explains how to locate, and update, the reply-to addresses in use for your account.

System Operators

Each System Operator can have their own reply-to address listed on their record. Here is how to update these:

  1. Select Setup from the menu.
  2. Expand System Operators.
  3. Select an operator's name from the list.
  4. At the bottom of the page in the Email section, change the email address listed in the Reply-to address field.
  5. Click the Save button.

You can repeat these steps for each System Operator that needs to have their reply-to address changed. Please note that if you also update the Email address field that controls the email address an operator uses to login with, and use the Volgistics feature that saves login credentials, you will need to clear the cookie for the previous address used in order to save the new address.

Automatic Email Messages

Automatic email messages are messages that can be sent by the system on pre-determined days to your volunteers. These include Schedule Reminder messages as well as the reminder messages setup to notify volunteers when periodic or annual Checklist items are due. You can change the reply-to addresses for automatic email messages with these steps:

  1. Select Setup from the menu.
  2. Expand Messages.
  3. Select Ground Rules.
  4. Change the reply-to address(es) in the Automatic email section.
  5. Click the Save button.

Receipt Confirmation Email Messages

If you have an email message setup to be sent when a potential volunteer submits an application, you will need to change the reply-to address listed for each application form in use for your account. Here are directions on how to do this:

  1. Select Setup from the menu.
  2. Expand Application Forms.
  3. Select the name of a form you have in use.
  4. Click Receipt Confirmation.
  5. In the Automatic email confirmation section, change the address listed in the What "reply to" email address should your acknowledgement email have (typically your email address)? field.
  6. Click the Save button.

You will need to repeat these steps for each application form in your account that has a receipt confirmation message in place.

VicNet & VicTouch Schedule Email Messages

If you use VicTouch and/or VicNet, you can choose to include options for volunteers to request a copy of their schedule by email or text message. You can update the reply-to email addresses used for these messages like this:

  1. Select Setup from the menu.
  2. Expand Scheduling.
  3. Click the Schedule "Email/Text me a copy" Messages link or the Schedule "Email me a copy" Messages link (if text messaging is not enabled in your account).
  4. Under Email message content, enter the new email address in the Reply to field.
  5. Click the Save button.

While you're updating emails...

We also recommend that you review your account's billing contact information to make sure that billing notices are being sent to the correct email address. The Changing Billing Contact Email Address help topic explains more about how to do that.