Add Sender ID Policy¶

Volgistics is a web-based volunteer management system used by organizations around the world to track, communicate with, and manage volunteers. Organizations can use Volgistics to send email messages to their volunteers.

For the most reliable email message delivery, we highly recommend that Administrators set the account to have Volgistics handle Sender ID for email messages, and use VolunteerMail@volgistics.com as the FROM address shown to email providers (Gmail, Hotmail, Yahoo, AOL, etc.). These settings are on the Messages Ground Rules Setup page.

There may be cases when organizations want to use their own email addresses as the FROM address for their email messages, even though the email will actually still be sent by Volgistics' email servers. For instance, a volunteer administrator named Abby Abbott at an organization with the domain Example.org may have an email address of AbbyA@Example.org. The organization may want her email address to be used in the FROM field in the header of email messages she sends instead of VolunteerMail@volgistics.com.

In this case, the Administrators should set the Messages Ground Rules Setup Page page in their account to use the reply-to address of the message as the FROM address and select that they will handle Sender ID themselves. With these settings, the recipient's email provider will perform Sender ID email authentication by checking a special DNS (Domain Name System) record for the sender's domain that lists the email servers that are allowed to send email messages on behalf of that domain.

• If the server that sent the message is listed as one that is allowed to send email messages for the domain, the email message is accepted for delivery and often is marked as "authenticated" for the recipient.
• If the server that sent the message is not listed as one that is allowed to send email messages for the domain (or if the domain does not have a DNS record with its email message policy) email messages will most likely be classified as spam. These messages are often rejected or sent to a Spam or Junk mail folder.

The DNS records that make Sender ID possible are known as SPF records. To enable Sender ID email authentication for the email your organization sends through Volgistics, you will need to add the IP addresses of Volgistics' email servers to your organization's SPF record if you are using the non-recommended settings on the Messages Ground Rules page.

These IP addresses are:

• 69.87.157.214
• 69.87.157.215
• 69.87.157.216
• 69.87.157.217

Typically, these would appear in the SPF record similarly to this:

ip4:69.87.157.214 ip4:69.87.157.215 ip4:69.87.157.216 ip4:69.87.157.217

Using volgistics.com or some other variation of a domain rather than the individual IP addresses listed above is not recommended and, in most cases, will not work.

Adding the Volgistics IP addresses to an SPF record is a task that should be performed by someone with the technical skills and authority to manage DNS for your organization's domain. This would typically be an organization's IT administrator, or an organization's Internet Service Provider (ISP).

The creation and installation of SPF records is beyond the scope of this help topic, however there are a number of online support resources available. If you need additional support adding TXT records to your DNS record, you should contact your ISP or DNS administrator for additional assistance. DNS record management is beyond the scope of the customer support services available from Volgistics.

Related Help¶

• Update Sender ID Settings
• Messages Ground Rules
• Recommended Email Settings