Messaging¶
Volgistics has built-in message features to help you communicate with your volunteers. Messages can be sent by email, through the VicNet portal or VicTouch time clock, or by text message if the account includes the VicNet portal. Reminders can be set up to go out automatically to boost schedule and Checklist compliance. Custom messages can be sent to everyone in the database, or just to selected groups.
About¶
Automatic¶
- Update Receipt Confirmation Messages
- Automatic Schedule Confirmation Messages
- Daily Coordinator Reminder Settings
- Daily Volunteer Reminder Settings
- Monthly and On-Demand Coordinator Reminder Settings
- Monthly and On-Demand Volunteer Reminder Settings
- Schedule Reminder Message Overview
Preferences¶
- Add Coordinator Message Descriptions
- Add Volunteer Message Descriptions
- Message Preference Overview
- Reset Message Preference for All Volunteers
- Update Message Types
- Why Message Opt-Out Is Required
- Volunteer List Report - Volunteer Message Preferences (stock)
- Schedule Reminder Message Preference
Sending¶
- Include Email Attachments
- Personalize Messages With Placeholders
- Recall Messages
- Send a Message to All of a Coordinator's Volunteers
- Send a Message to All of the Tagged Volunteers
- Send a Message to the Volunteers in a Set
- Send a Message to VicNet or VicTouch
- Send a Message to Volunteers at a Site, Place, or Assignment
- Send a Message to Volunteers Scheduled on a Certain Day
- Send an Email Message Overview
- Send Text Messages
- Send On-Demand Schedule Reminders
- Send Password Message to a Volunteer or Coordinator
- Send Password Message to Tagged Volunteers
- Using the Rich Text Editor
Set Up¶
- Enable Text Opt-In While Applying
- Disable Text Messaging
- Enable Message Delivery at VicTouch
- Enable Text Messaging
- Get Started With Text Messaging
- Message Failure Threshold Settings
- Message Templates
- Messages Ground Rules
- Recommended Email Settings
- Update Email Reply-To Fields
- Message Control Fields Settings
Troubleshooting¶
- Add Sender ID Policy
- Email Address Validity
- Email Content Looks Different to Recipients
- Email Delivery Speed
- Find Volunteers With Invalid Text Numbers
- Recipient Cannot Open Microsoft Word Attachment
- Text Number Validity
- Track Message History
- Update Sender ID Settings
- Find Volunteers With an Invalid Email Address
- Find Volunteers Without an Email Address