As a TechConnect Navigator, you will perform a variety of tasks to assist patrons and community members answer questions and meet their technology needs. You will support Tech Access by taking incoming calls, chat messages, and texts from people across the KC (Kansas City) metro area. Using the Missouri Broadband Resource Rail, you will be able to assist callers seeking options for home internet, computer repair, digital education, or affordable computers.


Basic Information


Create a Password

Create a password to log into the volunteer portal and sign up for shifts.



Availability and Skills

In this section, let us know about your availability and skillset.



Community Service Fullfillment

Are you volunteering with us to fulfill a community service requirement for school, work or court? If yes, complete this section. If no, skip this stuff.



Emergency Contact

You'll probably be fine but, just in case we need to notify someone, who should we call?



Communication

We send weekly newsletters to keep you informed of community news and opportunities to serve. There are also times when we will send urgent messages about library closures and/or session cancellations. Opt in to receive these important messages.



Select an Orientation and Training

Please select the volunteer orientation and training session that works for you.

If none of these sessions will work with your schedule, leave this section blank and we will follow up to schedule an alternate training.



Volunteer Agreement

I agree to indemnify and hold harmless the Kansas City Public Library from any and all claims or causes of action that may arise out of my assigned volunteer duties. I waive any right of action I have against the Kansas City Public Library in consideration of my participation as a volunteer for the Library. I further understand and agree that I will receive no compensation for any services performed by me as a volunteer for the Kansas City Public Library.

I also understand that in my capacity as a volunteer, I may come into contact with confidential information. I agree to adhere to the Library’s policy regarding privacy of Library patrons and to protect personal and confidential information to the best of my abilities and not to divulge it during or after my service as a volunteer. I understand that a breach of confidentiality is grounds for dismissal.