Please complete this application form if you are interested in becoming a City of Cape Coral volunteer. Once you complete the form, click the Continue button at the bottom.

Contact information

Emergency Contact

In the event of an emergency whom should we notify?

Demographic information

It is used to get a better idea of the demographic make-up of our volunteers


Please indicate what days your are available to volunteer

Skills and experience

Please indicate what additional skills you want to share.




RELEASE OF ALL CLAIMS: The undersigned releases, covenants not to sue and forever discharges the City of Cape Coral, its Officers, Agents, Employees, Volunteers and their successors and assigns (all of whom constitute the released parties) of all liabilities, claims, actions, damages, costs or expenses that the applicant may have against the released parties arising out of or in any way connected with the applicant’s work as a volunteer for the City of Cape Coral, Parks and Recreation including injury or damage to person or property, or resulting in the death of the applicant, whether caused by the negligence of the released parties or otherwise.

CONSENT TO TREATMENT: If I should suffer any illness or injury, I authorize medical personnel, as the City may designate, to carry out any minor medial treatment deemed necessary or to take me to a medical facility/emergency room of the nearest hospital for treatment, if required.

CONSENT TO LIKENESS: I hereby authorize the use of any photographs, video pictures or other material depicting m likeness, for publicity, promotional or news purposes.

I understand and agree that the City of Cape Coral is not responsible for any injury or property damage arising out of the Volunteer Activities, even if caused by their ordinary negligence or otherwise.

I understand that participation in the Volunteer Activities involves certain risks, including, but not limited to, serious injury and death. I am voluntarily participating in the Volunteer Activities with knowledge of the danger involved and I agree to accept all risks of participation.

I understand that this document is intended to be as broad and inclusive as permitted by the laws of the state in which the Volunteer Activities take place and agree that if any portion of this Agreement is invalid, the remainder will continue in full legal force and effect.

I represent that, to my knowledge, I am in good health and suffer no physical impairment that would or should prevent my participation in Volunteer Activities.

Under penalties of perjury, I declare that I have read and understood the foregoing Application, Waiver and Release Form and that the facts stated in it are true and correct.


(Signature of Volunteer) Date

I am of legal age and am freely signing this agreement. I have read this form and understand that by signing this form, I am giving up legal rights and remedies. ______________________________________________________________________________________________ (Signature or Parent/Legal Guardian if Volunteer is Under 18) Date I am the parent or legal guardian of the Volunteer. I am of legal age and am freely signing this agreement. I have read this form and understand that by signing this form, I am giving up legal rights and remedies.

Volunteer Staff Handbook


City of Cape Coral Parks and Recreation Department


City of Cape Coral Mission Statement


We, the City of Cape Coral, will meet our community’s needs through the efficient and professional delivery of quality service, with pride and integrity, in an open, honest spirit of teamwork, respecting the self-worth of the individual and the environment.


“It starts in the Parks”



to the family of people devoted to providing the best programs, facilities and events in Southwest Florida.  By volunteering for the City of Cape Coral Parks and Recreation Department, you will become an integral part of the mission of City of Cape Coral Parks and Recreation.  Through your efforts, we will be able to improve the efficiency and effectiveness of programs and services provided by the Parks and Recreation Department. We appreciate the efforts of each of our valuable volunteer staff.

We believe that you will find this endeavor both rewarding, enjoyable and challenging.  Thank you for reaching out to engage in volunteer activities that will enhance the quality of life in our community

Our Volunteer staff needs are as unique as our volunteer staff.

Thank you in advance for all your hard work and dedication to the City of Cape Coral Parks and Recreation Department.  You make a difference in our city one hour at a time.






Purpose of the Volunteer Handbook

The Volunteer Handbook has been created to provide guidance and direction to both staff and volunteers.  We have tried to address any questions you may have concerning your service with City of Cape Coral Parks and Recreation Department and to provide information to help make this experience both positive and productive.   Although not all information concerning policies and procedures is included in this handbook, we hope to provide you with the direction and awareness necessary to find answers to your questions.   

This handbook is not intended to be a binding contractual or personnel agreement, and policies may be updated from time to time.


Becoming a Volunteer

There are various reasons to become a volunteer.   You may be interested in learning more about your local government, want to make a difference in the community, learn new job skills or make new friends.  Whatever the reasons are, your time and skills are valuable to us.  Each volunteer must complete the Volunteer Information Form and sign the handbook documents in order to become an active volunteer.



City of Cape Coral Parks and Recreation Department will provide as much training and support as you need to feel comfortable in completing your service.  Some positions require extensive training prior to starting the position and other positions will provide an on-the-job training approach.  Your Volunteer Supervisor will orient you to your worksite and provide volunteer training.  Procedures regarding scheduling and recording hours will be explained by your Volunteer Supervisor.  Training will allow you to meet other staff members and learn their roles.   As a member of our valuable volunteer staff, you may attend any training offered.  Please discuss any training opportunities you may be interested in with your Volunteer Supervisor.

Incentive Program

Volunteer Services offers an incentive program by recording your hours of service according to the policy of the worksite.   The incentive program is open in individual volunteers, not volunteers registered as a group.

We believe in showing our appreciation for the contribution of our volunteer staff.



Recording Hours

Reporting hours is a very important role of being a volunteer.  Hours are used regularly to support programs, justify staff positions, grants and so much more.  



In case of accidents, injury or incidents contact the Supervisor in your department.  Providing the information promptly is necessary for insurance purposes.   

If a volunteer is hurt while performing assigned duties, he/she must report it immediately to the designated supervisor and follow proper procedures for medical care and filing of required workers compensation insurance documentation.

Emergency information

If an emergency should occur, it is important to clarify the incident and report it immediately to the proper authorities.   Serious injuries should be reported to 911.  Do not attempt to move injured parties unless necessary.


Conduct/Expectations of Staff

By accepting a volunteer position with City of Cape Coral Parks and Recreation Department, we ask that you represent the City in a favorable way to the public by following the City policies and procedures, administrative regulations and familiarization with City systems and processes.  Neat and organized workspace, courteous and respectful demeanor, appropriate dress attire based on where a volunteer is working, commitment to achievement of department goals, confidentiality of sensitive material, helpful behavior and a positive attitude.

Each worksite has specialized requirements that will be relayed to you by your Volunteer Supervisor during training.  If you will be absent from your scheduled time, we ask that you notify your Volunteer Supervisor in advance.

The City promotes the practice of recycling waste reduction by disposing of waste in the proper containers of recycle bins.

DO NOT speak on behalf of the City.  Direct all media (television reporters, newspaper reporters, etc.) to your designated supervisor.





Evaluation is the ongoing process of determining if individual and organizational goals are being met (Culp, Deppe, Castillo & Wells, 1998).   It is vital that the volunteer understands the role s/he is to perform and the desired goals that are to be met.  Evaluation includes both formal and informal feedback.  One of the most important components of evaluation is the ability to listen, both to the volunteer’s enthusiastic review of a positive experience, as well as to his/her concerns and issues.

Evaluation is multi-faceted.  It is an opportunity for Parks and Recreation to critique the volunteer as well as an opportunity for the volunteer to share concerns and suggestions about Parks and Recreation, the program and the volunteer’s role in serving the organization and its clientele.

Leaving the Program

When you are ready to leave the program, for whatever reason, please contact your Volunteer Supervisor so we can close your file.   Please return any City property that has been given to you such as keys or vests.  Volunteers may be terminated based on the result of a background check or as deemed appropriate by the City.

Reasons for Termination by the City may be as follows:

Abuses confidentiality

Repeatedly fails to meet commitments to scheduled times

Disregards safety rules or endangers patrons

Uses alcohol or drugs on City property or activity

Is rude, critical or disrespectful of Staff or undermines morale.

Makes derogatory remarks or statements regarding sex, race ethnicity, age or religion

Acts is any way contrary to the best interests in Parks and Recreation.


Conduct that interferes with operations, that is considered negative or detrimental to the mission or operation of the City, or that, by community standards, is offensive to citizens, fellow volunteer staff or employees will not be tolerated, and may be subject to appropriate corrective action including termination.

City of Cape Coral Harassment Policy AR12

It is the policy of the City to expressly prohibit any form of discrimination or employee harassment based on race, religion, national origin, color, sex, age, political affiliation, disability, or an individual’s status in any class protected by applicable federal, state, or local law.

Workplace Violence Prevention

The City’s Administrative Regulation # 35 defines policy and procedure with respect to violence-free workplace environment.


The City of Cape Coral accepts no responsibility for any theft or vandalism and valuables should not be left visible or unattended.


Background checks

A.  Volunteers, instructors, interns or other persons participating in positions of special trust shall be        fingerprinted and screened through the appropriate agency (DCF/Clearinghouse or at a minimum FDLE/FBI/Hot Files check)

B.  Volunteers or others who are in classrooms observing or participating but not providing services requiring direct contact with children, developmentally disabled, or vulnerable adults shall be screened against the FDLE Sexual Offender/Predator database prior to entering a work site.  These individuals must be in direct sight of a staff member with Level 2 Clearance.

C  Criminal background investigation and/or other screening requirements shall be included, as appropriate, in contracts/agreements where direct services are provided.



Alcohol Serving Tips


Thank you for volunteering! Special Events couldn’t have events without the help of volunteers. Please read the alcohol serving tips below, ask staff if you have any questions, and sign stating that you understand the tips. If at any time you are uncomfortable dealing with a customer, please advise a staff member. Staff will handle the situation.

The listed tips are designed to help you identify and handle unpleasant situations involving those who are underage or have had too much to drink.

Intoxication factors include size, gender, rate of consumption, strength of the drink, drug use, and food intake. Tolerance has no effect on Blood Alcohol Content. Tolerance varies per person, and this can hinder your ability to tell if someone has consumed too much. If you have doubts about serving a guest, don’t.

Check for a valid ID. Is the guest old enough to purchase alcohol? Feel free to request ID on anyone under 30. All IDs must have a photo. Check not only the date of birth but the expiration date.

Look for behavioral cues to tell if a guest is approaching or is already intoxicated. The more a person consumes, the more behavioral cues you are likely to see.

  • Lowered inhibitions. The guest is relaxed and talkative
  • Impaired judgment. Guest displays inappropriate behavior such as swearing and overrating their abilities.
  • Slowed reaction. Guest will be forgetful, have glassy or unfocused eyes, slur speech.
  • Loss of coordination. Guest will stagger, stumble, or spill drinks.

If you have a guest that shouldn’t be served, be firm but friendly and refuse the sale. You can simply say “I’m sorry, I’m not allowed to serve you. I can get in trouble.” Do not make a comment like “you’re drunk!”  Be considerate and use your people skills to add a personal touch to the refusal. Enlist their friend for help and focus on the safety aspect of the refusal. Suggest the guest grab a soda and some food if appropriate. Don’t overreact if the guest becomes abusive. Use “I” statements which will shift the focus off the guest’s behavior and on to what you can or cannot do. “I can’t sell you this alcohol as I am concerned about your safety.” Contact staff for assistance if needed.


I, ______________________________, have read and understand the Alcohol Serving Tips. If at any time I am not comfortable serving a guest, I will ask staff for assistance.


Signature:      _________________________________________________________________

Date:              _________________________    Event:             ____________________________