Emergency Department Volunteer Program
Location: UAMS Medical Center
Emergency Department
Duties: A volunteer in this department would do some or all of the following:
*Offer water, coffee, tissues, phonebooks or anything else available and/or needed to patients and families to ensure their comfort level.
*Notify staff if there is a change in a patient's status requiring medical assistance including vomiting or increased pain.
*Obtain updated status of patient using caring response.
*Make an effort to make contat with each patient and familiy in fifteen minute intervals.
*Determine whether a family may visit patients in the patient care area and escort them back.
*Alert appropriate staff of developing volatile situations in the waiting room.
*Give directions to other areas of the hospital, the campus and surrounding areas including surgery and ICU waiting rooms, the cafeteria, gift shop, hospital pharmacy and restaurants, hotels, malls, etc. in the vicinity.
*Intercept and greet families of trauma patients, escorting them to the family room as instructed by staff and contact staff chaplains as necessary.
*Pick up magazines in the Volunteer Department for distribution in the waiting room and throw away old or tattered ones.

Volunteers in this department will work toward the following competencies:
*Notify designated staff members in assigned department and Volunteer Department of any absences.
*Sign-in and out or notify Volunteer Department of hours volunteered. *Wear hospital-issued identification badge.
*Maintain confidentiality at all times and do not discuss any information learned while on-site to anyone outside of the unit, department or hospital.
*Exhibit knowledge of Safety/Disaster Preparedness, Infection Control, Patient Relations, Environmental Care, HIPAA, and the UAMS and Volunteer Department mission.
*Communicate effectively both verbally and in writing.
*As necessary, has completed training in wheelchair or stretcher pushing.
Qualifications: *Extroverted, mature, positive, service-oriented individuals with an emphasis on compassion for patients and visitors.
*Physical ability to withstand periods of walking, standing and pushing a wheelchair if trained to do so.
*Ability to communicate effectively in English; bilingual skills are helpful.
*Ability to take initiative and be flexible in assuming different roles as needed to provide comfort for patients and families with the waiting area.
Directions: Training:
*General Volunteer Orientation.
*HIPAA Training.
*Hospital Safety and Standards Training.
*Specific training in assigned area.
*Training as needed in dealing with persons in stressful situations.
Address: 4301 W. Markham
Little Rock, 72205
Availability needed:Ongoing
Times needed:
  Sun Mon Tue Wed Thu Fri Sat
From: 5:00am 5:00am 5:00am 5:00am 5:00am 5:00am 5:00am
To: 11:00pm 11:00pm 11:00pm 11:00pm 11:00pm 11:00pm 11:00pm