Low Vision Lending Library
Duties:
  1. Oversee the process of tracking optical and assistive technology devices.
  2. Receive returned devices and return to stock.
  3. Following up by phone calls with patients to check in about device use and discuss plans of device return as needed.
  4. Monitor the rental flow sheet including financial oversight, organizing all necessary paperwork (such as enrollment information, signed agreements) 
  5. Complete patient satisfaction surveys by phone. 
  6. Assist with maintaining inventory of optical and adaptive aids in the low vision clinic.  Competencies:
    1. Must be able to understand and follow directions.
    2. Ability to work effectively with others, with and without direct supervision.
    3. Ability to communicate clearly verbally in person and over the phone.
    4. Ability to work with confidential information and maintain that confidentiality.
    5. Ability to use a computer and Microsoft Office (Outlook and Excel programs).

 


Qualifications:
  1. Must be 18 years of age or older.
  2. Previous experience in administrative work and customer service is desired.
  3. Responsible, dedicated, organized, positive and service-oriented individual.
  4. Must be able to communicate clearly in English with staff and clients.
  5. Ability to operate a computer.
  6. Ability to interpret and enter data in spreadsheets.
  7. Ability to maintain confidentiality. 
  8. Strong telephone and customer service skills.
  9. Ability to take the initiative and be flexible in roles needed to provide assistance with assorted tasks. 
  10. Must be able to pick up and carry devices up to 5 pounds. 

General Responsibilities:
  1. Maintain confidentiality of patient, staff and proprietary information.                        
  2. Adhere to policies and procedures specific to patient rights.                                      
  3. Maintain a clean and safe environment; identifies and reports hazards      
  4. Meet all requirements for mandatory education including annual TB Test and Flu compliance.
  5. Adhere to policies/procedures specific to universal precautions when delivering patient care.
  6. Adhere to policies regarding attendance, conduct, grooming, and dress code.
  7. Promote a positive image of the company to outside agencies and the public.
  8. Participate in performance improvement activities as needed.
  9. Exhibit excellent service to patients, resident, visitors, physicians, and co-workers.
  10. Show courtesy, compassion and respect for all customers.
  11. Promote the mission, vision and values of the organization.
  12. Comply with professional, regulatory, ethical and legal standards.

Address: Center for Low Vision
3901 University Blvd
Suite 103
Jacksonville, FL 32216
Minimum age:18
Direct Patient Contact:Yes
Fingerprinting Required:No
Volunteers serve up to: 2 hours Weekly
Skills and Interests: Computer Skills
Office Skills