Onsite Telephone Recovery Support (TRS)
Duties: **As a precaution against COVID, volunteers are required to do the following**
-agree to comply with the safety and hygiene protocols that have been implemented.
-stay home if you experience any symptoms of illness such as a fever, cough, or shortness of breath.
-sanitize the desk, phone, and any other items that you use at the end of your shift.
-leave your shift up to 5-10 minutes early to avoid contact during shift change.




Responsibilities include, but are not limited to performing and coordinating a variety of tasks related to the Telephone Recovery Support program.
-Make calls to the program participants and ask how their recovery is progressing and to connect them to the resources they need to achieve and maintain recovery.
-Answer calls and transfer them to the appropriate staff member.
-Record and document information.
Qualifications: -Complete a 2-3 hour shadowing shift before a first shift. Shadowing required for those who have not volunteered for more than 6 months.
-Minimum schedule commitment of two 3-hour shifts per month, for a minimum of two months.
-6 recovery months (if in recovery) or recovery experience as a recovery ally.
-Completion of the volunteer orientation and required paperwork.
-Completion of the 6-hour Telephone Recovery Support Volunteer Training. This training is optional for individuals who completed the 46-hour Recovery Coach Academy. Those who have not volunteered as a TRS volunteer for more than 2 years are required to attend the 6-hour Telephone Recovery Support training again. https://minnesotarecovery.org/telephone-recovery-support/
-Agreement of the MRC policies including confidentiality and ethics.
-Strong cultural competence and experience communicating with diverse communities.
-High verbal and written communication skills.
-Proficiency in Microsoft Office Suite and Google Applications.
Directions: Volunteer Assumption of Risk, Waiver of Liability & COVID-19 Agreement
Agreement:
I attest that I am not experiencing any symptoms of illness such as a fever, cough, or shortness of breath. If I develop these symptoms, I agree that I will cancel my shift before arriving at MRC.
I am aware that I must follow the safety and hygiene protocols that have been implemented by MRC and that are posted onsite for my review.

I attest that:
-I have not traveled internationally in the past 14 days
-I have not traveled to a highly impacted area within the United States in the past 14 days
-I do not believe that I have been exposed to a person with a confirmed or suspected case of COVID-19
-I have not been diagnosed with COVID-19 and not yet cleared as non-contagious by state or local public health authorities
-I am following recommended guidelines as much as possible - practicing social distancing by participating in group activities of fewer than 10, trying to maintain separation of six feet from others, and otherwise limiting my exposure to the coronavirus

Assumption of Risk and Waiver of Liability
-I acknowledge that I have voluntarily applied to MRC’s volunteer program. I understand that the scope of my volunteer relationship with MRC is limited to a volunteer position and that no compensation is expected in return for services provided by me; that MRC will not provide any benefits traditionally associated with employment; and that I am responsible for my own insurance coverage in the event of illness or personal injury as a result of my services to MRC.
-I understand that my volunteer activities with MRC may include activities that could be hazardous to me, including but not limited to packing, loading, unloading and carrying heavy items, transportation to and from work sites, and exposure to people with infectious diseases. I fully understand and appreciate the risks that are inherent to my volunteer activities. I hereby assume the risk of bodily injury, illness, death, medical treatment resulting from my volunteer activities even if resulting from the negligence of MRC or its senior directors, employees or clients.
-I hereby release, discharge and agree to indemnify and hold MRC harmless from, and waive on behalf of myself, any and all causes of action, claims, demands, damage, costs, expenses and compensation or loss to myself that may be caused by any act, or failure to act of MRC, or that may otherwise arise in any way in connection with any voluntary activities with, or for MRC.
-I understand that this release discharges MRC from any liability or claim that I am responsible for may have against MRC with respect to any bodily injury, illness, death, medical treatment that may arise from or in connection with my volunteer activities.
-By signing below, you are agreeing to the MRC's Volunteer Assumption of Risk, Waiver of Liability & Covid-19 Agreement. You are also affirming that you have NOT traveled to a foreign country or area of the United States that is impacted by the COVID-19 coronavirus and you are NOT experiencing symptoms of illness right now. If you answer yes to either of these questions, please refrain from volunteering today.

(Updated in May 2021)
Address: 800 Transfer Road, Suite 31
Saint Paul, MN 55114