Shelter Services and Donations Assistant
Location: Bailey's Shelter and Supportive Housing
Case Management

Primary Responsibilities:

  • Answer the phone and direct callers to the appropriate shelter staff
  • Assist volunteers and donors when they arrive at the shelter
  • Answer questions and assist shelter and drop-in guests when needed
  • Cover the front desk when the SSS conducts rounds
  • Support SSS with tasks associated with drop-in and shelter programs including setting up/breaking down the space, distributing toiletries and bagged lunches, administrative work, etc.
  • Organize donations and storage closet as directed by VC
  • Other tasks as needed

Secondary Responsibilities

  • Act as a representative of New Hope Housing while volunteering and in the community
  • Stay abreast of information current to homelessness and housing issues and trends in the Northern Virginia area
  • Check in with supervisor upon arrival 
  • Keep supervisor informed of any changes in schedule or availability
  • Maintain confidentiality 


Skills Needed:

  • Friendly, positive, professional demeanor
  • Excellent verbal communication skills
  • Detail oriented 
  • Ability to work with people of many different backgrounds and abilities
  • Ability to work cooperatively with staff, volunteers, and clients

Desired Experience:

  • Experience answering phones and working on a computer 
  • Experience in an office setting as an employee or volunteer

Address: 5914 Seminary Rd
Falls Church, VA 22041
Minimum age:18
Times needed:
  Sun Mon Tue Wed Thu Fri Sat