Ride-Along
Duties:

By helping to deliver meals to our homebound clients, you also are providing a friendly visit and a potentially life-saving safety check. Each day, we deliver to about 200 clients in the Ypsilanti area. These areas are divided between 6 routes handled by our Client Care Associate (CCA) team. Volunteers can help with covering a “mini route” or ride along with the CCAs as a runner. 

  • Current delivery days are Mondays, Wednesdays, Fridays 
  • Shifts start at 11:00am and take approximately 2-3 hours to complete

Primary Responsibilities:

  1. Report to the office each day at 11:00am to begin your shift
  2. Review the contents of your coolers, route sheets, and any instructions for the assigned route before leaving the YMOW office
  3. Assist Client Care Associate with any other tasks as needed
  4. Provide accurate and complete record keeping via route sheet
  5. Deliver the correct food items to each recipient on the route
  6. Contact office immediately when client does not answer or acknowledge the door
  7. Assure that the food is accessible to the meal recipient while maintaining COVID-19 protocols. Staff and volunteers cannot enter clients’ homes
  8. Adhere to appropriate food handling procedures
  9. Deliver other items to clients such as Personal Care Pantry items, additional food items, Client Connection newsletters, and any other items assigned to recipients
  10. Be alert for changes in recipients’ condition and/or emergency situations and report to the office via route sheet
  11. Provide excellent customer service, which includes being cordial and attentive to the individual needs of each client
  12. Work as a cooperative team member!

Qualifications:
  1. High school education/GED and at least 18 years old. Minors can accompany drivers over 18 years old
  2. Maintain client confidential information
  3. Be able to pass a background check, Michigan and National Sex Offender Registry search (conducted by Volunteer Coordinator)
  4. Ability to lift 20-30 lbs., climb stairs where applicable, and get/in and out of vehicle frequently
  5. Ability to work outdoors during periods of inclement weather
  6. Ability to follow directions and compute simple math 
  7. Reliability, time management and organizational skills
  8. Loves working with people, especially the elderly population
  9. Committed to the vision of YMOW