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Help topic list


Getting started

  Adding Volgistics Features to Your Website
  Assigning Volunteers to an Assignment
  Entering Dates in Date Fields
  Getting Started
  Getting Started Interview
  How reliable is Volgistics?
  How secure is Volgistics?
  How to Activate a Trial Account
  How to Setup Volgistics - Advanced
  How to Setup Volgistics - Basic
  How To Sign-Up
  Logging In
  Sending and Receiving Help Inquiries
  Should my multi-site organization use a single Volgistics account, or multiple accounts?
  The Volgistics Privacy Policy
  Using the Type and the Flags Fields
  Using the Volgistics Help System
  Using Volgistics for Special Events
  Volgistics A - Z: A Glossary of Volgistics Terminology
  Volgistics Menu
  Volgistics System Requirements
  What's in Volgistics?
  Where to Start



Recruitment

  Application Forms and ADA/WCAG Compliance
  Creating Links to Your Volunteer Application Form
  How can I collect a volunteer's affiliation information?
  How to Print a Blank Volunteer Application Form
  How to Print, View or Save a Completed Application Form
  How to Schedule Volunteers for Orientation When They Apply
  Opportunity Directory
  Processing Online Volunteer Applications
  Schedule Preferences versus Assignment Preferences
  Site Level Access and Online Volunteer Application Forms
  Using Online Volunteer Application Forms
  Volunteer Policy, Confidentiality and Release Agreements
  Where the Information from Application Forms Goes



Volunteers

  Adding a New Volunteer Record
  Adding Volunteer Records
  Archiving Volunteer Records
  Combine Duplicate Volunteer Records
  Core Tab
  Delete Archived Volunteer Records
  Delete Volunteer Records
  Finding Archived Volunteer Records
  Finding Volunteer Records
  Finding Volunteers by Phone Number
  How can I get a volunteer count?
  How can I see how many volunteer records I have?
  How do I change a volunteer's Start Date?
  How do I pre-register volunteers for training events?
  How do I restore a deleted volunteer record?
  How do I restore a volunteer record from the archive?
  How do I track volunteer training?
  How to Handle Volunteer Records for Deceased Volunteers
  How Volunteer Records Get Into Volgistics
  International Addresses
  Start and Stop Dates
  Tracking Date of Birth and Age
  Tracking Emergency Contacts
  Tracking Employers
  Tracking Groups
  Tracking Multiple Addresses (and Other Information) for the Same Volunteer
  Tracking Multiple Contacts for a Group
  Tracking References
  Tracking Volunteer Status
  Update Youth Volunteers upon Adulthood
  Using Volunteer Numbers
  VIC Tab
  Volunteer photos
  Volunteer Record Organization



Assignments

  Add a Place
  Add a Site
  Add an Assignment
  Can we delete an Assignment but maintain information associated with that Assignment?
  How do I change the name of a Place?
  How do I change the name of a Site?
  How do I change the name of an Assignment?
  How to Use Multi-Site Level Access
  Manage Site Level Access
  Reorganizing Sites, Places or Assignments
  Roles
  Setup Site Level Access
  Site Level Access
  Tracking Assignments
  Tracking Volunteer Assignments on the Service Tab
  View Volunteers for a Place
  View Volunteers for a Site
  View Volunteers for an Assignment



Coordinators

  Coordinators
  Getting Started with Coordinators
  How to Handle Individuals Who Are Both a Coordinator and a Volunteer
  How to Use VicNet: a Brief Guide for Coordinators



Scheduling

  A scheduled volunteer does not appear to cover a schedule opening
  Around-the-Clock Scheduling
  Can I schedule regular volunteers for duty every-other week?
  How do I add schedule openings?
  How to Delete Schedule Openings
  How to Edit a Schedule Entry
  How to Edit a Schedule Opening
  How to Open Self-Scheduling in Waves
  How to Schedule Substitutes for Regularly Scheduled Volunteers
  New Schedule Features
  Optimizing Volunteer Participation Using Self-Scheduling
  Schedule Icons
  Schedule Notes
  Schedule Reminders
  Schedule Rules
  Scheduling groups
  Scheduling Overview
  Substitute Tracking
  Why does the "Help Wanted" icon appear for dates without any openings?
  Working with Schedule Preferences



Checklist

  Checklist
  Comparing Volunteers to the OIG LEIE
  Finding the Volunteers who Need to Complete a Checklist Item
  How Volgistics Calculates Checklist Item Expiration Dates
  Marking Checklist Items Complete
  Tracking Flu Vaccine Compliance
  Tracking TB test requirements
  Viewing a Volunteer's Checklist



Tags

  How do I enter a training course for lots of volunteers in one step?
  How to Permanently Mark Tagged Records
  Tagging Volunteer Records
  Tags
  Using Tags with Sets
  Working with Tags



Sets

  Find the Volunteers who are Active without an Assignment
  Find the Volunteers Who Became Active in a Certain Year
  Find the Volunteers Who Became Inactive in a Certain Year
  Find the Volunteers who Don't Have an Email Address in their Record
  Find the Volunteers Who Served Hours in a Certain Year
  Find the Volunteers Who Served on a Particular Date
  Find the Volunteers With No Recent Activity
  Find Volunteers with Invalid Email Addresses
  Find Volunteers with Invalid Text Numbers
  How can I find active volunteers who have not served recently?
  How to Create a Set
  How to find volunteers who did not serve as scheduled
  How to Print a Report for a Set
  How to View the Volunteers in a Set
  Set Example
  Set Rules
  Sets
  Testing a New Set
  Their Age Set Rule
  Their Assignment Cluster Set Rule
  Their Assignment Set Rule
  Their Award Dates Set Rule
  Their Birthday Set Rule
  Their Characteristics Set Rule
  Their Checklist Dates Set Rule
  Their Checklist Set Rule
  Their City Set Rule
  Their Class Dates Set Rule
  Their Country Set Rule
  Their Current Status Set Rule
  Their Daily Availability Set Rule
  Their Date Archived Set Rule
  Their Date Entered Set Rule
  Their Date of Last Activity Set Rule
  Their Dates Set Rule
  Their Email Set Rule
  Their Email Validity Set Rule
  Their Flags Set Rule
  Their Kind Set Rule
  Their Mail Dates Set Rule
  Their Mandatory Service Set Rule
  Their Past Status Set Rule
  Their Photo Set Rule
  Their Postal Mail Set Rule
  Their Schedule Set Rule
  Their Service Set Rule
  Their Site Set Rule
  Their Spare Checkbox Fields Set Rule
  Their Spare Dropdown Fields Set Rule
  Their Spare Fields Set Rule
  Their Start Date Set Rule
  Their State/Province Set Rule
  Their Status Dates Set Rule
  Their Stop Date Set Rule
  Their Text Message Set Rule
  Their Text Number Validity Set Rule
  Their Type Set Rule
  Their Years of Service Set Rule
  Their Zip Set Rule



Messaging

  A volunteer or coordinator cannot open a Microsoft Word file attachment
  Adding a Sender ID policy for Volgistics
  Can I make email addresses compulsory?
  Email Address Validity
  Email and Text Message Failure Threshold
  Getting Started with Text Messaging
  How can I personalize email messages with the volunteer's information?
  How long does it take for email to be delivered?
  How System Operators Opt-in & Opt-out of Text Messaging
  How to Disable Text Messaging for Your Account
  How to Enable Text Messaging for Your Account
  How to Modify a Table in an HTML Email Message
  How to Send a Text Message
  How to send an email message
  How to Send Messages to all of a Coordinator's Volunteers
  How to Send Messages to the Tagged Volunteers
  How to Send Messages to the Volunteers in a Set
  How to Send Messages to the Volunteers in a Specific Site, Place or Assignment
  How to Send Messages to the Volunteers Scheduled on a Certain Day
  How To Send Vic Mail
  How to Update Reply-to Fields for Email Messages
  How to Use the Email HTML Editor
  How Volunteers & Coordinators Opt-in & Opt-out of Text Messaging
  HTML Email Messages
  In Box Report Capacity
  Including Email Attachments
  Introduction to Message Preferences
  Is it possible to "recall" a message I sent?
  Mailbox Documents Tab
  Mailbox In Box Tab
  Mailbox Out Box Tab
  Make Sure Volunteers & Coordinators Receive Your Email
  Schedule Reminder Message Preference
  Sender ID
  Text Messaging
  Text Number Validity
  Tracking messages you have sent
  Using Email and Text Messages Together
  Why HTML Email Messages May Not Appear the Same to Every Recipient
  Why It Is Important To Provide Message Opt-Out Features



Tracking service

  Entering Negative Service Values
  FTE
  How can I find all of the volunteers with a service record missing an Assignment entry?
  How do I change an hour entry that's already been posted?
  How do I enter a volunteer's past hours?
  How do I make a single hour entry manually?
  How do I post hours from the schedule?
  How do I view a selected volunteer's hours?
  How do service records get into Volgistics?
  How to Delete a Batch of Posted Service
  How to Efficiently Collect Volunteer Hours with Time Sheets
  How to Make All Volunteers with No Recent Activity Inactive
  Merit Hours
  Posting Large Service Entries
  Service Measures
  The Post page
  Time Sheets
  Tracking Volunteer Service on the Service Tab
  Why are hour entry dates sometimes changed when I post hours?



Tracking awards

  Entering a Volunteer's Past Awards
  How can I create an award based on service performed in a 12 month period?
  Tracking Volunteer Recognition



Reports & Printing

  Adobe PDF Files
  Batch Report
  Clipboard Copy
  Creating a Source File for Microsoft Word Mail Merge
  Creating Custom Reports
  Fields
  Formatting cells in Excel spread sheet files
  How do I create a printed Birthday List?
  How do I include volunteer counts on service reports?
  How do I make Set names print as part of report titles?
  How do I make Site names print as part of report titles?
  How do I print hours for a selected volunteer?
  How reports print
  How to Delete a Report
  How to Delete Multiple Reports
  How to keep all of a report's columns on one page
  How to Make a Tax Report for Your Volunteers
  How to Stop Automatic Reports
  If I archive a volunteer's record, will their hours continue to appear on reports?
  Include
  Including Archived Records on Reports
  Including Merit Hours on Reports
  My Excel Spread Sheet Report Gives Me an Error Message
  Options
  Page Design
  Print a Report for a Single Archived Volunteer
  Print a Report for a Single Volunteer
  Running Reports Automatically
  Save
  Saving Volunteer Information Locally
  Unduplicated Volunteer Count
  Why doesn't the data in my reports line up?
  Why don't my service reports match?
  Why Service Details and Service Summary Reports Cannot Be Organized by Flag


  Stock

      All Service by Assignment-Calendar Yr (stock)
      All Service by Assignment-Fiscal Yr (stock)
      All Service by Type (stock)
      All Service by Volunteer (stock)
      All Volunteer Information (stock)
      Assignment Description Sheets (stock)
      Assignment List (stock)
      Assignment Service Details (stock)
      Award Eligibility (stock)
      Batch Report (stock)
      Coordinator Address Labels (stock)
      Coordinator Contact List (stock)
      Coordinator Name Tags (stock)
      Daily Sign-in Sheets (stock)
      File Folder Labels (stock)
      Flags and Types List (stock)
      Labels with Assignments (stock)
      Labels with Flags (stock)
      Labels with Life Hours (stock)
      Labels with Schedules (stock)
      Labels with Type (stock)
      Monthly Schedules by Assignment (stock)
      Monthly Schedules by Volunteer (stock)
      Monthly Service by Assignment (stock)
      Monthly Service by Type (stock)
      Monthly Service by Volunteer (stock)
      Monthly Service Comparison by Assignment (stock)
      Monthly Service Comparison by Type (stock)
      Monthly Service Comparison by Volunteer (stock)
      Name, Address, and Phone List (stock)
      Names and Addresses (stock)
      Names and Email Addresses (stock)
      Names and Pending Awards (stock)
      Names, Addresses and Phone Numbers (stock)
      Place Service Details (stock)
      Presented Awards (stock)
      Regular Schedule List Report (stock)
      Schedule Statistics (stock)
      Service Values (stock)
      Status Statistics (stock)
      Stock Reports
      Type Service Details (stock)
      Volunteer Address Labels (stock)
      Volunteer Age Statistics (stock)
      Volunteer Assignment List (stock)
      Volunteer Award List (stock)
      Volunteer Bulk Mailing Labels (stock)
      Volunteer Checklist Report (stock)
      Volunteer Contacts List (stock)
      Volunteer Date History (stock)
      Volunteer Message Preferences (stock)
      Volunteer Name Tags (stock)
      Volunteer Profile-Group (stock)
      Volunteer Profile-Individual (stock)
      Volunteer Schedule List (stock)
      Volunteer Service Details (stock)
      Volunteer Service List (stock)
      Weekly Schedules by Assignment (stock)
      Weekly Schedules by Volunteer (stock)


  Address Labels

      Address Label Reports
      Fields (Address Label Reports)
      Include (Address Label Reports)
      Options (Address Label Reports)
      Page Design (Address Label Reports)
      Report Page Setup for Avery 5160 Labels


  Assignment profile

      Assignment Profile Reports
      Fields (Assignment Profile Reports)
      Include (Assignment Profile Reports)
      Options (Assignment Profile Reports)
      Page Design (Assignment Profile Reports)


  Awards

      Awards Reports
      Fields (Award Reports)
      Include (Award Reports)
      Options (Award Reports)
      Page design (Award Reports)


  Excel spreadsheet

      Excel Spreadsheet Reports
      Fields (Excel Reports)
      Include (Excel Reports)
      Options (Excel Reports)
      What's Inside an Excel Spread Sheet File


  Labels

      Creating a Custom Labels Report
      Fields (Label Reports)
      Include (Label Reports)
      Label Text Alignment
      Labels Reports
      Options (Label Reports)
      Page Design (Label Reports)


  Name tags

      Fields (Name Tag Reports)
      Include (Name Tag Reports)
      Name Tags Reports
      Options (Name Tag Reports)
      Page Design (Name Tag Reports)


  Schedules

      Fields (Schedule Reports)
      Include (Schedule Reports)
      Options (Schedule Reports)
      Page Design (Schedule Reports)
      Schedule Reports


  Service details

      Fields (Service Detail Reports)
      Include (Service Detail Reports)
      Options (Service Detail Reports)
      Page Design (Service Detail Reports)
      Service Details Reports


  Service summary

      Fields (Service Summary Reports)
      How do I print a monthly hour report by assignment?
      How do I print a monthly volunteer hour report?
      Include (Service Summary Reports)
      Options (Service Summary Reports)
      Page Design (Service Summary Reports)
      Prior Year Comparison
      Service Summary Reports


  Statistics

      Fields (Statistic Reports)
      Include (Statistic Reports)
      Options (Statistic Reports)
      Page Design (Statistic Reports)
      Statistics Reports


  Volunteer List

      Fields (Volunteer List Reports)
      Include (Volunteer List Reports)
      Options (Volunteer List Reports)
      Page Design (Volunteer List Reports)
      Volunteer List Reports


  Volunteer profile

      Fields (Volunteer Profile Reports)
      Include (Volunteer Profile Reports)
      Options (Volunteer Profile Reports)
      Page Design (Volunteer Profile Reports)
      Volunteer Profile Report Updates
      Volunteer Profile Reports



Administration

  Account Statistics
  Adding VicNet, VicTouch or VicDocs to Your Account's Service Level
  Archive Help Inquiries
  Assuming the Role of Volgistics Administrator
  Characteristic Fields
  Creating Desktop Shortcuts
  Date of Last Activity
  Event Log
  Forget your password? (System Operators)
  Frequently Asked Questions about Converting from VolunteerWorks to Volgistics
  HIPAA
  How do I change the login name or password I use to access Volgistics?
  How to Limit System Operator Rights or Access
  How to send VolunteerWorks data to Volgistics for conversion
  How to Update Your Organization's Name
  It's Time to Change Your Password
  Keep Your Web Browser Updated
  Removing VicNet or VicDocs from Your Account's Service Level
  Service Values
  System Operator
  Using the Clipboard to Copy and Paste Text into a Volgistics Text Area
  VicNet and VicTouch Trials
  Volgistics Administrator
  Volgistics Fiscal Year
  Volgistics Updates
  What to Do When a System Operator Leaves Your Organization
  Years of Service



Setup

  Setup


  Account management

      Clearing Your Account
      How do I cancel an account?
      Managing Volgistics Cookies
      Restore All Archived Volunteer Records


  Assignment tracking

      Assignment Tracking Ground Rules
      Record Assignments Automatically
      Volunteer & Assignment Matching


  Awards

      Award Ground Rules
      Award Setup
      Combining Awards
      Deleting an Award


  Checklist

      Combining Checklist Items
      Deleting a Checklist Item
      How to Setup Checklist Items
      Making Checklist Items Apply Only for Certain Assignments


  Messaging

      Coordinator Message Preferences
      How can I reset a message preference for all volunteers?
      Message Ground Rules Setup Page
      Message Types
      Volunteer Message Preferences


  Field options

      "Volunteers Serve up to" Field Properties Setup Page
      Access Disabled Setup Page
      Advertise Field Properties Setup Page
      Age Field Properties Setup Page
      Assignment Field Properties Setup Page
      Assignment Field Properties Setup Page
      Assignment Field Properties Setup Page
      Assignment Preference Field Setup Page
      Automatic volunteer numbers
      Availability Needed Field Properties Setup Page
      Cell Field Properties Setup Page
      Cell Field Properties Setup Page
      Cell Field Properties Setup Page
      Cell Field Properties Setup Page
      Cell Field Properties Setup Page
      Cell Field Properties Setup Page
      City Field Properties Setup Page
      City Field Properties Setup Page
      City Field Properties Setup Page
      City Field Properties Setup Page
      City Field Properties Setup Page
      City Field Properties Setup Page
      Class Event Field Properties Setup Page
      Cluster Field Properties Setup Page
      Completed Field Properties Setup Page
      Completed On Field Setup Page
      Contacted Field Properties Setup Page
      Country Field Properties Setup Page
      Country Field Properties Setup Page
      Country Field Properties Setup Page
      Country Field Properties Setup Page
      Country Field Properties Setup Page
      Country Field Properties Setup Page
      Creating Assignment Clusters
      Daily Availability Field Properties Setup Page
      Date Entered Field Properties Setup Page
      Date Event Field Properties Setup Page
      Date Field Properties Setup Page
      Date of Birth Field Properties Setup Page
      Directions Field Properties Setup Page
      Documents Tab Rights Setup Page
      Due By Field Setup Page
      Duties Field Properties Setup Page
      Email Field Properties Setup Page
      Email Field Properties Setup Page
      Email Field Properties Setup Page
      Email Field Properties Setup Page
      Email Field Properties Setup Page
      Email Field Properties Setup Page
      Employer field Properties Setup Page
      Expires Field Properties Setup Page
      Fax Field Properties Setup Page
      Fax Field Properties Setup Page
      Fax Field Properties Setup Page
      Fax Field Properties Setup Page
      Fax Field Properties Setup Page
      Fax Field Properties Setup Page
      Field Setup
      Fields in Volgistics
      First Name Field Properties Setup Page
      First Name Field Properties Setup Page
      First Name Field Properties Setup Page
      Flags Field Properties Setup Page
      From Field Properties Setup Page
      From Field Properties Setup Page
      From Field Setup Page
      From Time Field Properties Setup Page
      Home Field Properties Setup Page
      Home Field Properties Setup Page
      Home Field Properties Setup Page
      Home Field Properties Setup Page
      Home Field Properties Setup Page
      Home Field Properties Setup Page
      Hours Field Properties Setup Page
      How can I enter phone number extensions?
      How do I add a field for tracking volunteer social security numbers?
      How do I add more States or Provinces to the State or Province dropdown list?
      How do I make only certain Assignments appear under Assignment Preferences?
      How to Setup Characteristic Fields
      How to Setup the Daily Availability Field
      I Would Like To Serve Up To Field Properties Setup Page
      Job Title Field Properties Setup Page
      Kind Field Properties Setup Page
      Last Name Field Properties Setup Page
      Last Name Field Properties Setup Page
      Last Name Field Properties Setup Page
      Mail Event Field Properties Setup Page
      Manage Dropdown Lists (Look-up Tables)
      Merit hours Field Properties Setup Page
      Middle Name Field Properties Setup Page
      Middle Name Field Properties Setup Page
      Middle Name Field Properties Setup Page
      Minimum Age Field Setup Page
      My Availability Is Field Properties Setup Page
      Nickname Field Properties Setup Page
      Nickname Field Properties Setup Page
      Nickname Field Properties Setup Page
      No email Field Properties Setup Page
      No Email Field Properties Setup Page
      No Postal Mail Field Properties Setup Page
      No postal mail Field Properties Setup Page
      No text message Field Properties Setup Page
      No text message Field Properties Setup Page
      Notation (for Award dates) Field Properties Setup Page
      Notation (for Checklist dates) Field Properties Setup Page
      Notation (for Class dates) Field Properties Setup Page
      Notation (for Date dates) Field Properties Setup Page
      Notation (for Mail notation) Field Properties Setup Page
      Notation (for Status dates) Field Properties Setup Page
      Number Field Setup
      OK To Call Field Properties Setup Page
      OK To Call Field Properties Setup Page
      OK To Call Field Properties Setup Page
      OK To Call Field Properties Setup Page
      OK To Call Field Properties Setup Page
      OK To Call Field Properties Setup Page
      Other Field Properties Setup Page
      Other Field Properties Setup Page
      Other Field Properties Setup Page
      Other Field Properties Setup Page
      Other Field Properties Setup Page
      Other Field Properties Setup Page
      Pager Field Properties Setup Page
      Pager Field Properties Setup Page
      Pager Field Properties Setup Page
      Pager Field Properties Setup Page
      Pager Field Properties Setup Page
      Pager Field Properties Setup Page
      Place Field Properties Setup Page
      Position Field Properties Setup Page
      Preference Field Setup Page
      Preference Fields
      Program Field Properties Setup Page
      Qualifications Field Properties Setup Page
      Relationship Field Properties Setup Page
      Relationship Field Properties Setup Page
      Schedule Reminders Field Properties Setup Page
      Service Measure Field Properties Setup Page
      Service Required Field Setup Page
      Setting Tab Rights
      Share My Schedule Setup Page
      Sign-in Option Field Properties Setup Page
      Site Field Properties Setup Page
      Spare Checkbox Field Properties Setup Page
      Spare Checkbox Field Properties Setup Page
      Spare Checkbox Field Properties Setup Page
      Spare Checkbox Field Properties Setup Page
      Spare Checkbox Field Properties Setup Page
      Spare Checkbox Field Properties Setup Page
      Spare Checkbox Field Properties Setup Page
      Spare Date Field Properties Setup Page
      Spare Date Field Properties Setup Page
      Spare Date Field Properties Setup Page
      Spare Date Field Properties Setup Page
      Spare Dropdown Field Properties Setup Page
      Spare Dropdown Field Properties Setup Page
      Spare Dropdown Field Properties Setup Page
      Spare Dropdown Field Properties Setup Page
      Spare Dropdown Field Properties Setup Page
      Spare Dropdown Field Properties Setup Page
      Spare Field Field Properties Setup Page
      Spare Field Field Properties Setup Page
      Spare Field Field Properties Setup Page
      Spare Field Field Properties Setup Page
      Spare Field Setup Page
      Spare Lookup Field Properties Setup Page
      Spare Text Field Field Properties Setup Page
      Start and Stop Date Rules
      Start Date Field Properties Setup Page
      Starting Date Field Setup Page
      State Field Properties Setup Page
      State Field Properties Setup Page
      State Field Properties Setup Page
      State Field Properties Setup Page
      State Field Properties Setup Page
      State Field Properties Setup Page
      Status Field Properties Setup Page
      Status Field Properties Setup Page
      Stop Date Field Properties Setup Page
      Street Field Properties Setup Page
      Street Field Properties Setup Page
      Street Field Properties Setup Page
      Street Field Properties Setup Page
      Street Field Properties Setup Page
      Street Field Properties Setup Page
      Tab Rights Page
      Text Field Properties Setup Page
      Text Field Properties Setup Page
      Title Field Properties Setup Page
      Title Field Properties Setup Page
      Title Field Properties Setup Page
      To Field Properties Setup Page
      To Field Properties Setup Page
      To Field Properties Setup Page
      To Time Field Properties Setup Page
      Type Field Properties Setup Page
      Type Field Properties Setup Page
      Type Field Properties Setup Page
      Verified Field Properties Setup Page
      Web site Field Properties Setup Page
      Web Site Field Properties Setup Page
      Web site Field Properties Setup Page
      Web site Field Properties Setup Page
      Web site Field Properties Setup Page
      Web Site Field Properties Setup Page
      Work Field Properties Setup Page
      Work Field Properties Setup Page
      Work Field Properties Setup Page
      Work Field Properties Setup Page
      Work Field Properties Setup Page
      Work Field Properties Setup Page
      Zip Field Properties Setup Page
      Zip Field Properties Setup Page
      Zip Field Properties Setup Page
      Zip Field Properties Setup Page
      Zip Field Properties Setup Page
      Zip Field Properties Setup Page


  Online forms

      Application Form Setup Page
      Comment Fields
      Contact Fields on Application Forms
      Form Sections
      How do I collect Assignment Preferences on an application form?
      How do I disable an online application form?
      How to Clone a Volunteer Application Form
      How to Set Up a Volunteer Application Form
      How to Upload Logo Graphics
      I Agree Section
      Online Form Security and Privacy Policies
      Online Forms Ground Rules
      Opportunity Directory Setup Page
      Receipt Confirmation
      Schedule Fields
      Site Selection
      Volunteer Application Form Fields


  Other options

      Birthday Lists
      Date and Time Settings Setup Page
      Duplicate Checking
      How to customize which fields appear in the volunteer list
      How to Setup the Clipboard Copy Feature
      Setup Birthday Lists
      Statistics
      Time Zone Settings


  Scheduling

      Daily Coordinator Reminders Setup Page
      Daily Volunteer Reminders Setup Page
      Holidays
      Hours of Operation
      How can I prevent volunteers from having overlapping schedules?
      Monthly & On-Demand Coordinator Reminders Setup Page
      Monthly & On-Demand Volunteer Reminders Setup Page
      On-Demand Schedule Reminders
      Scheduling Ground Rules


  Service tracking

      Auditing Service Entries
      Auditing Vic Service Entries
      Customizing the Fields that Appear for Manual Hour Entries
      How do I track volunteer mileage?
      How to Setup a Service Measure
      How to Setup Merit Hours
      How to Setup Service Values
      How to Setup Travel Time Merit Hours
      Service Posting Setup Page
      Service Record Auditing Setup Page
      Service Tracking Ground Rules Setup Page
      Setting up Mandatory Service
      Tracking Mandatory Service
      Tracking Volunteer Absences


  System operators

      Adding a New System Operator
      Deleting a System Operator
      Site-Level and Multi-Site Level Operators
      System Operator Ground Rules
      System Operator Page


  VicNet

      Changing Volunteers' VIC Privacy Settings
      Creating Links to VicNet
      Customizing VIC Graphics
      Customizing VIC Mobile Graphics & Styles
      VIC Graphics
      VIC My Schedule Setup Page
      VIC My Service Setup Page
      VIC Self-Scheduling
      VicNet Exit Page Setup
      VicNet Ground Rules
      VicNet Home Tab
      VicNet My Profile Tab
      VicNet My Profile Tab Photo page
      VicNet Time Sheet Tab
      VicNet Volunteer tab Photo page


  VicTouch

      Assignment Selection Screen Setup
      Enabling Message Delivery at VicTouch
      How do I control which assignments a volunteer can choose when they sign-in at VicTouch?
      Menu Screen Setup Page
      Setting-Up Internet Explorer for VicTouch
      Setup a VicTouch computer
      VIC Greeting Cards Setup
      VicTouch Ground Rules
      VicTouch PIN Screen Setup Page



VicDocs

  Docs Tab (Coordinator Record)
  Docs Tab (Site, Place or Assignment Record)
  Docs Tab (Volunteer Record)
  Getting Started with VicDocs
  VicDocs



VicNet

  Advertising on VicNet
  Can I put a link to VicNet on the volunteer application form?
  Forget your password? (Volunteers and Coordinators)
  Getting Started with VicNet
  How do I make VicNet so volunteers can only self-schedule for assignments they have?
  How do I send an individual volunteer or Coordinator their VicNet password?
  How do volunteers get started with VicNet?
  How to Post Volunteer Newsletters at VicNet
  How to Use VicNet Mobile: a Brief Guide for Volunteers
  How to Use VicNet: a Brief Guide for Volunteers
  Previewing VicNet
  Sending All Volunteers Their VicNet Passwords in One Step
  Track Overall VicNet Usage and Last Access Date
  Using VicNet for groups
  VicNet
  VicNet for People Who Are Both a Volunteer and a Coordinator
  Volunteer & Coordinator Passwords
  Who can access VicNet?



VicTouch

  Does VicTouch count as a system operator?
  Getting Started with VicTouch
  Greeting Cards
  How to Sign-in and Sign-out at VicTouch: a Brief Guide for Volunteers
  Shutting Down VicTouch
  The VicTouch Touch Screen Monitor
  Using Apple's Guided Access for VicTouch
  Using VicTouch for groups
  VicTouch
  VicTouch Desktop Shortcuts
  Who's Here
  Why do volunteers always see a button for a certain assignment at VicTouch?



Sales

  Accounting Access Code
  Archived Versus Non-Archived Records
  Billing Tips for Large Organizations
  Can I make my account for an annual special event dormant?
  Customer Surveys and Questionnaires
  Has my payment arrived?
  How can I get a receipt for a payment?
  How can I get an invoice for the service fee?
  How do I change the service level on my account?
  How do I update or change my credit card information?
  How to Add a Purchase Order Number to an Order-Invoice
  How to change the billing contact's email address
  How to Locate Your Credit Card Security Code
  Information For International Customers
  Paying Your Volgistics Service Fee by Mail
  Service Levels
  Volgistics Payment Options
  Volgistics Price List



Trouble shooting

  "Email me a copy" and "Text me a copy" buttons on the VicTouch schedule page
  Access Not Permitted from This Computer
  Clear Your Account Number or Login Name from the Secure Login Page
  Configuring your organization's firewall for Volgistics
  Cookies
  Edit Button Does Not Appear on Service Entries
  Enable JavaScript
  Error 12152
  Error Message About the Volgistics Security Certificates
  Error messages
  Incorrect Time on the Who's Here Page
  Internet Connection Problem at VicTouch
  Is There a Phone Number for Volgistics?
  Nothing happens when you touch the Continue button on the VicTouch PIN number screen
  Orange slider bar on menu does not move to menu selection
  Problems opening PDF files
  Security Blocks
  Session Expired
  Session in use
  Spell Checking
  Starting VicTouch
  The Buttons Are Too Small or Too Large at VicTouch
  Using web browser Back buttons
  VicTouch is Slow or Does Not Always Respond When Buttons Are Touched
  Volgistics Seems Slow
  What to do if a System Operator reports they cannot login
  What To Do if a Volunteer or Coordinator Reports That They Can't Login to VIC
  Why a Checklist item may not apply to every volunteer
  Why am I receiving a "Webpage has expired" or "Session expired" message?
  Why can't I open Excel files from my Volgistics Mailbox?
  Why can't I see or find volunteer records?
  Why do some fields in Volgistics appear to be highlighted?
  Why don't I see the "Archive" button?


Printable view

Help topic 1005
Added or revised 12-04-2018
Copyright 2019 Volgistics Inc.