Volgistics

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Help topic: System Operator

System operators are the people in your organization who you give access to the Volgistics system. Each system operator has a login name (their email address), and a password you assign when you setup a new system operator. You can also tailor certain system “rights" for each system operator. You can use these rights to control the degree of access an operator has to the system, and what features they can use.

With the site-level-access features, you can also control which volunteers an individual system operator will ‘see’ when they access Volgistics. This is ideal for organizations that have volunteer coordinators at different remote sites (such as branch or county offices) or for different volunteer groups within the same organization (such as Adult and Junior volunteer programs). These site-level operators only ‘see’ the volunteers for their own site or program when they login to Volgistics.

Who the individual system operators are in your organization depends on the nature of your volunteer program. Typically, system operators are the paid or volunteer staff who manage or coordinate your organization’s volunteer program, especially those responsible for maintaining volunteer records.

All Volgistics accounts come with space for two different system operators, although you may increase your account’s service level to provide space for an many different system operators as you need.

It is permissible for two or more different individuals to share the same Volgistics system operator login name and password; however they cannot both use Volgistics at the same time. In addition, people who share the same system operator login name and password will have the same system rights, and appear to be the same person in the system log.

At least one of your system operators must be designated as the Volgistics Administrator for your organization.

Note that you can also setup Coordinators in Volgistics. Coordinators are different than system operators in several ways:

Coordinators are typically people who coordinate, supervise, or schedule volunteers in a specific assignment (or multiple assignments). They are often volunteer ‘chairpersons,’ ‘team leaders’ or paid staff who coordinate the volunteers in their area as just one responsibility.

Coordinators cannot access the Volgistics database directly; however they can manage certain core information about the volunteers they supervise and their volunteer’s schedules through VicNet.

There’s no limit to the number of Coordinators you can have in your account. The number of coordinators you track in your account does not affect your account’s service level.

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Help topic 2205
Added or revised 10-25-2005