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Privacy policy

Your privacy is very important to us, and we carefully protect your information and the privacy of the information you manage through Volgistics. This privacy policy explains what information we collect, how we use it, and the measures we take to protect it. If, after reviewing this policy, you have additional questions, please contact the Volgistics team through your Volgistics mailbox, or ‘Help’ at www.volgistics.com.

Safe and secure

What information we collect and how we use it

In order to use Volgistics we ask you to provide your name, title, phone number, and email address, and the name and address of your organization. We collect this information when you initially sign-up for a free Volgistics trial account. If you choose to turn your trial account into a paid Volgistics account we also ask for the email address of the person responsible for your account’s payment arrangements, and your payment information and billing address.

We use this information as the basis for identifying you as the owner of the data you track in the system. We use your payment information to process your payment of service fees, and we use your billing contact’s email address if we need assistance processing a payment. We may use your email address, or the email address of others you setup as ‘Volgistics administrators’ to communicate with you about the status of your Volgistics account.

We do not sell, rent, or otherwise provide information about you or your organization to others for any reason. This includes personal information such as your name, address, or email address, and the name and address of your organization.

From time to time we may release collective statistics about the Volgistics system, such as the average number of volunteers organizations track, or the percentage of Volgistics customers who fall into general organization classifications. These aggregate statistics never reveal information identifiable as that of an individual customer.

Who can access your information

Only people you setup as ‘system operators’ in your Volgistics account, and who you give access to the Setup page can view or change your organization information. You view or change your organization information under ‘Account Management’ on the Setup page.

Once you initially enter payment information for your account, no one can see your complete credit card or bank account number in Volgistics. Volgistics displays only the last four digits of these numbers, and only where it is necessary for you to identify the card or account used to pay for your service.

What happens to your information if you close your account

We will continue to protect your information under the terms of this privacy policy even if you close your Volgistics account. If you close your Volgistics account we delete your account information from our system within 30 days.

About the information you store in your Volgistics database

Your database includes all of the volunteer, coordinator, and assignment information you enter in your account, as well as all records related to those, including service records, history records, and contact records.

The information you store in your database belongs solely to you, and Volgistics carefully safeguards the privacy and security of this data. Volgistics never discloses the content of your database to anyone. Volgistics uses procedural and technical safeguards to protect your database against loss or theft as well as unauthorized access, including encryption, "firewalls" and Secure Socket Layers. All data is stored in a secure data center wholly owned and operated by Volgistics. Volgistics uses many different security techniques to protect your data from unauthorized access by users internal and external, however it must be recognized that "perfect security" does not exist on the Internet.

Who can access the information you store in your Volgistics database

Access to the information you store in your database is carefully controlled through a three part credentialing system. This includes an account number, login name, and password. People you allow to access the system by giving them credentials are known as ‘system operators.’ Only people you authorize as system operators have online access to your database.

The person who initially signs-up for your trial account chooses a login name and password at the time they sign-up, becoming your organization’s first system operator. Thereafter, that individual may create additional system operators for your account, and authorize others to use the system by providing them with system operator credentials. You can see who the current system operators are for your account at any time under ‘System Operators’ in the Setup area.

Only system operators in your organization you designate as ‘Volgistics Administrators’ can create system operator credentials for your account. Volgistics employees cannot access your account passwords, nor change or create new passwords for your account.

You are responsible for all actions taken with your Volgistics system operator credentials. Give system operator credentials only to those you wish to have access to your database. If you know or suspect that a system operator’s credentials have been compromised you should disable that system operator’s access to the system immediately under ‘System Operators’ in the Setup area.

What can the Volgistics Team access?

The content of your database is not generally available to Volgistics employees. In the course of managing database and file system components, authorized Volgistics employees may occasionally work with raw data file content. In these cases, information is generally seen only in an aggregate form.

Volgistics employees may access the ‘event log’ for your account for the purpose of answering your support inquiries or assisting you with system operation issues. This log contains a record of system setting changes, system errors, and related system events, but does not provide access to your Volgistics database. You can view the event log for your account under ‘Account management’ in the Setup area.

All Volgistics staff work under strict confidentiality agreements and this Privacy Policy.

Changes to this policy

We may amend this Privacy Policy from time to time by posting the amended terms on the Volgistics web site, and posting a notice of the change on the Welcome screen you view when you access your account. All amended terms shall automatically be effective once posted.

Revised 03-20-2009

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