FAQs: Cost
Costs
What is included in the monthly service fee?
Can I have more than two users?
Are there
licensing fees or other start-up costs?
What are the
optional services?
How do I pay for Volgistics?
Can I pay with a purchase order?
Are
there not-for-profit discounts?
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| What is included in the monthly service
fee? |
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You get around the clock
access to Volgistics for up to two users (or more if you choose), This includes
automatic upgrades; automatic data backup; online application forms and
opportunity directories; and online technical support.
If you use the
optional VicNet module, your service fee also includes unlimited around the
clock access to VicNet for your volunteers and coordinators.
Rates vary
depending upon the number of volunteer records you wish to track in the system;
the number of system operators you want; and any VIC options you select. See
Pricing for details. |
| Can I have more than two users? |
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| Yes, you can add as many
additional users to your account as you choose. Your monthly service fee
increases as you add additional users (after the first two). You may add users
one at a time (there's no need to add users in blocks of 5, for example), so
you can add exactly the number of users you really need. |
| Are there licensing fees or other start-up
costs? |
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No. All you pay is the
monthly service fee. There is no software to buy or license, and no ongoing or
long-term commitment. Your start-up cost is just the first month's service fee,
and you can cancel at any time.
If you choose to have any existing
volunteer database converted through our Jump-Start
service, a data conversion fee does apply (a free data conversion utility
is also available). |
| What are the optional services? |
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| The optional services
include VicNet and VicTouch. There
is an additional monthly rate if you want to use these services. You can add or
drop either of these services any time you choose without any change to your
information in Volgistics. |
| How do I pay for Volgistics? |
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For fastest service, pay
for Volgistics on-line at the secure
Volgistics Store.
You can pay online by credit card or electronic check. If you prefer, you can
mail a check. Accounts paid by mail are activated after
payment is received and processed.
See the complete Payment Terms for details. |
| Can I pay with a purchase order? |
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One way we keep
Volgistics rates low is to reduce the cost of collecting service fees. We do
this by collecting service fees electronically, online; or by check. For this
reason we do not accept purchase orders as payment for service fees. See
complete Payment Terms.
If you need to use a
purchase order internally to initiate the generation of a check, you can
optionally print an Invoice for Volgistics that includes your purchase order
number. To do this:
1. Visit the Rate Calculator.
2. Choose
your service level.
3. Click the "Get an invoice" button.
4.
Enter your purchase order number and then print the Invoice.
Do not
send Volgistics your purchase order. Purchase order numbers may be listed on
Invoices for your internal accounting purposes only. Your account is activated
(or your service extended) once you enter your online check information; or, if
you choose to mail your check, once your check is processed at Volgistics.
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| Are there not-for-profit discounts? |
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| Most of our customers
are not-for-profit organizations involved in a wide range of important
community service, health care, recreational, educational, cultural, and civic
endeavors. Our service fees are set with the fiscal realities common to
not-for-profits in mind. While some for-profit organizations also use the
service, they typically do so as part of outside philanthropic efforts. For
these reasons the Volgistics service fees are the same for all. |
